How to Cancel Factor

Factor does not offer refunds for boxes that have already shipped or processed past the Wednesday 11:59 PM PT deadline.

If there is a severe issue with a delivery (e.g., spoiled food, missing box), contact Factor support immediately via chat or phone. They will typically offer an account credit, but you can push for a refund to your card if you have already deactivated your plan.

Once your plan is deactivated, you will not be charged for any future deliveries that were successfully cancelled before the Wednesday deadline.

Any boxes that were already processed (past the deadline) will still be delivered and charged.

Your account remains active, so you can log in and reactivate your plan at any time in the future.

If Factor is too expensive, EveryPlate and Dinnerly are the most affordable meal kit options on the market, though they require cooking.

If you want pre-made meals with a different menu, Fresh n' Lean offers keto, paleo, and vegan ready-to-eat meals. CookUnity connects you with local chefs who prepare fresh meals that just need heating.

• The Wednesday Deadline. This is critical: any skips or cancellations must be completed by 11:59 PM PT on the Wednesday before your next scheduled delivery. If you cancel on a Thursday for a Monday delivery, you will still be charged and receive that box.
• Use a web browser. Users frequently report that the "Deactivate Plan" button is hidden or missing in the Factor mobile app. Always use a desktop or mobile web browser to cancel.
• You can skip weeks instead. If you just need a break, you don't have to cancel entirely. Go to "My Menu," select a delivery date, click "Edit Delivery," and choose "Skip Week."
• Verify the cancellation. Factor uses a multi-step cancellation flow designed to retain you. Ensure you click through all the "Are you sure?" screens until you see a definitive confirmation that your plan is deactivated.