How to Cancel Pandora Plus or Premium Subscriptions

Pandora's official policy states that all subscription payments are non-refundable, and they do not issue partial or prorated refunds for cancellation.

If you were charged for an accidental renewal, you can request a refund by submitting a support ticket. Go to help.pandora.com and click Contact Support to start a live chat or submit an email request. If you explain that the renewal was unintentional, contact them within 48 hours of the charge, and have not streamed any music since the renewal, support will often approve a one-time refund as a courtesy.

Avoid initiating a chargeback through your credit card company or bank. A chargeback will result in Pandora permanently suspending your account, removing all your custom stations and playlist data, and banning your payment details.

Your Pandora Plus or Premium features (including ad-free music, offline listening, unlimited skips, and on-demand playback) remain fully active until the end of your current billing period. Once this date is reached, your account will automatically revert to the free, ad-supported Pandora radio service, and you will not be billed again.

Your custom stations, liked tracks, playlists, and listening history are saved and remain fully accessible on the free plan. If you choose to upgrade again in the future, you will instantly regain your premium features on the same account.

If you are looking for other music streaming services, Spotify ($12.99/mo) and Apple Music ($10.99/mo) are the market leaders, offering much larger libraries, robust social sharing, and high-quality on-demand playback.

For a similar lean-back radio experience, Amazon Prime Music is included with a Prime membership, and iHeartRadio offers free live and custom artist stations. Tidal ($10.99/mo) is a premium alternative focusing on high-resolution lossless audio quality.

• Find who bills your account. Pandora subscriptions started on mobile devices are frequently billed by Apple or Google Play. Other accounts may be billed by Amazon, Roku, or carrier bundles. You must cancel through the company that charges your card.
• Do not worry about losing your stations. Reverting to the free plan preserves all your custom radio stations, liked and disliked songs (thumbs history), and playlists. You only lose ad-free playback, offline syncing, and unlimited skips.
• No pause option is available. Pandora does not allow users to pause or freeze their subscriptions. Your only option to stop billing is to cancel and let the account revert to the free tier.
• Finish your paid cycle. Cancelling mid-cycle stops auto-renewal, but Pandora does not issue prorated or partial refunds for unused days — you keep your premium features until your next renewal date.