I paid, but Premium isn't showing
Restore a purchase and get your plan recognised across the app and the website.
Almost every case of this is a purchase that has not been matched to the account you are currently signed in to.
- 1Confirm you are signed in with the same account you bought the plan on. A second account made with a different email is the most common cause.
- 2In the mobile app, use Restore purchases in your billing settings — this re-reads the receipt from Apple or Google.
- 3Fully close and re-open the app so it refreshes your entitlement.
- 4If you bought on mobile and are checking the website, give it a few minutes — the plan syncs across shortly after purchase.
Still missing after that, email support@renewreminder.com with the store receipt and the email on your account. We can match it manually.
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