Troubleshooting
Not getting reminders? Emails going to spam? Fix the most common problems here.
- I'm not getting remindersWork through this in order — the cause is almost always one of the first three checks.
- Reminder emails going to spamGet Renew Reminder into the inbox and keep it there.
- A renewal date looks wrongWhy a date can drift, why past dates move forward on their own, and how to correct one.
- Prices show in the wrong currencySet your default currency and fix a subscription that was saved in the wrong one.
Other topics
Can’t find it here? We answer support email within 24 hours.
Contact support